Fil de Fer’s Terms and Conditions

Our aim is for your shopping experience at Fil de Fer Cph to be a good one. We try hard to describe and to show our items as detailed and precisely as possible, so that you could just as well be browsing through our boutique in the real world. Please find below our specific sales terms and conditions. Should you have any further queries, you are of course welcome to contact us during boutique opening hours, via telephone number: (45) 33 32 32 46 or via our e-mail address: shop@fildefercph.com.

Purchase

Soon after purchasing via Fil de Fer’s webshop, you will receive an email notifying you that we have received your order. We will then immediately work behind the scenes to find the required item. Once your specific item has been located, you will then receive an order confirmation, telling you that your purchase is available for collection, or alternatively providing you with confirmation that your item is ready to be collected by the transport service. It is only when you receive this emailed order confirmation that your purchase has gone through. Included with the order confirmation, you will receive your order number. We ask you kindly to use this order number as a reference for any further correspondence.

Please be advised that VAT is included in all Fil de Fer’s webshop prices. Kindly note that Danish VAT laws apply when purchasing from Fil de Fer, and therefore VAT is not deductable.

Fil de Fer’s webshop reserves the right to correct any inaccuracies in the webpage and/or concerning already sold items.

Payment

Fil de Fer webshop payment can be made via Visa/Dankort and international credit cards.
Standard added provider charges may be added for transactions via Dankort or international credit cards, where so required.
For more information concerning safe payment online, kindly click on this link: her.

Should you choose to pay via bank transfer to our account, please find our details below:
Handelsbanken 0890-0001111937.
Should you be transferring funds from another European country, you are required to use the following reference:
SWIFT: HANDDKKK, IBAN: DK6408900003022702

When paying via credit card, the amount will only be transferred once the item has been collected from Fil de Fer/once the item has been collected from the transport company.

Collection and Delivery

Fil de Fer’s webshop offers you the following delivery options:

1. Fil de Fer delivery within Danmark
Fil de Fer deliver using their affiliated delivery company. We have regular and reliable transport partners, who will carry and deliver your purchases in a responsible and safe manner. In the unlikely event of damage/problems, they are of course fully insured. Delivery is within Denmark, including the islands connected by bridge.
Regardless of quantity or size of the consignment: Price 200 DKK.
Free transport for purchases above the value of 2,000 DKK.

2. Fil de Fer delivery abroad
Fil de Fer are happy to contact you and assist in coordinating transport options which best suit your requirements. We have regular transport partners, who will carry and deliver your purchases in a responsible and safe manner. In the unlikely event of damage/problems, they are of course fully insured.
Payment for delivery of your order should be settled directly with the delivery company.

3. Collection from Fil de Fer boutique
You collect your purchase directly from our boutique. When the item is ready to be collected, Fil de Fer will contact you. All Fil de Fer webshop purchases can be collected from our business address within our usual boutique opening hours.

4. Transport is arranged by you
You are welcome to contact transport companies independently. The transport company can then contact Fil de Fer, who are happy to assist with collection coordination.

Return Policy

Fil de Fer specialise in the sale of French vintage, exceptional antiques and unique old items, which we can 100% vouch for. Therefore our basic principle is that you purchase the item as seen. For this reason, any purchased items collected by you in person from our boutique are non returnable. You have 14 days to return items purchased via Fil de Fer’s webshop and which are collected by a transport company, only if they are returned in the same condition in which you received them. Payment for transporting returned items, is on the buyer’s account. We also require you to provide us with the relevant order number, which you received along with the order confirmation. Returned items requiring cash on delivery (COD) will not be accepted.

Should you wish to return a purchased item, we would appreciate this information as soon as possible. After all, each and every Fil de Fer item is unique, and it is possible another customer is interested in buying the very item you wish to return.

Security and Personal Information

Fil de Fer’s webshop uses a PBS-recognized and -certified payment system, where all purchase communication occurs via a secure and encrypted SSL connection. This ensures that unauthorised parties cannot see the data exchanged.
All personal information, which you provide via purchase from Fil de Fer’s webshop, is treated as confidential. No information (such as your email address for example) is passed on to third parties. However, we would be happy if you indicated interest in receiving our newsletter.

Cookies

Fildefercph.com only use cookies for the purpose of improving the site and its functionality, thereby optimising and facilitating your visit experience and potential purchase as much as possible. You can of course clear your cookies from your computer at any time. How to do so depends on your chosen browser. Please be aware however that not permitting cookies may complicate or hinder your webshop experience.

Right to Complain

We at Fil de Fer are committed to you having as good a shopping experience as possible. We
take pride in the items which we find and sell on to our customers. We do not sell anything, which we cannot vouch for completely. Of this we can ensure you. Should our deliveries not meet your expectations, we would urge you to contact us on our telephone number (+45) 33 32 32 46 or via email: shop@fildefercph.com

Should the way we have handled your issues not meet your expectations in any way, you can place a complaint here.